At Influent, it all starts with recruiting and hiring the right people – highly capable individuals with the right attitudes and strong work ethics – and then putting them in the right place in our organization. Once that’s accomplished, the real training begins. In partnership with each of our clients, we create an effective, customized training curriculum that mirrors their company’s core values and philosophies. After all, to create a winning team, each representative needs to be trained on your business, inside and out.
- Adult learner-based protocols employ role-playing exercises, peer tutoring, on-the-job-training and other successful techniques to reinforce classroom curricula as well as provide an opportunity to practice job-related skills
- Product and service training with skill specific modules such as: consultative sales training, gatekeeper techniques, customer service etiquette, vocal control and voice quality, effective listening skills, handling a difficult customer situation, rapport building, and more.
- Once training is complete, each of our representatives must pass a final skills certification exercise, assuring our customers that their team is comprised of professional, knowledgeable and highly qualified personnel. And it doesn’t end there. Re-certification is required whenever training modules are changed or updated.
