We think of technology as a tool – a very important one though it may be, but a tool nonetheless. By employing a well-defined process, we enable our highly capable IT staff to carefully match the appropriate technology with each of our clients’ unique challenges – creating technically advanced, yet tailored solutions, whether inbound or outbound, sales or service.
Our networking architecture features predictive dialing technology coupled with a hosted switch solution that provides for flexible and secure data exchange with our customers. All technology is resident in our secure Network Operations Center located at Influent’s Corporate Headquarters location in Dublin, Ohio. VoIP connectivity to all eleven call centers is performed through network sessions assuring no customer data ever resides on local systems.
