Influent is a global contact center company skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and BPO services. Our language support covers 65% of the world’s population.
We operate a network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines and Panama. Our advanced technology infrastructure allows us to seamlessly shift voice and data between sites instantly for the fastest service and highest level of customer care.
Whether your goal is to interact with current customers or acquire new ones, in the U.S. or abroad, we’re ready to help make the process smoother, easier and more profitable. With a worldwide network of highly trained agents, including U.S. licensed insurance agents; we are ready to help you with all your outsourced contact center needs.
Contact center outsourcing makes sense. Let Influent show you how.
Influent and PCCW Teleservices are combining our talents, services and technology to offer world-class, customer-focused, BPO support around the globe. The merger allows us to offer broader contact center services, increase efficiencies, expand language support and ultimately provide a better experience for all customers. Our combined services provide:
- Support in the U.S., mainland China, Hong Kong, the Philippines and Panama.
- Worldwide agent network, including U.S. licensed insurance agents.
- Language support covering 65% of the world's population.
- Voice and non-voice customer service, technical support, sales, retention, and BPO services.
Find out how our combined services can meet your contact center outsourcing needs.
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