Andrew
C. Jacobs
President/Chief Executive Officer
A former practicing attorney and successful entrepreneur, Andy
became affiliated with Influent through a business venture that
required the need to procure telemarketing services. His company
outsourced their telemarketing needs to Influent and he was so
impressed with their quality and work ethic, he invested in Influent
and later became its CEO. Andy’s business management experience
combined with his background in law has enabled him to grow the
business and position Influent as a telemarketing industry leader.
Andy graduated from Johns Hopkins University and the University of
Michigan Law School.
Roger
E. Jacobs
Executive Vice President/Chief Financial Officer
Roger is responsible for the development and management of Influent’s business infrastructure and facility growth. He has over 20 years of management experience in large technology-based companies and came to Influent from AMP, Inc. where he developed its Commercial Antenna Business and spearheaded ISO 9000 certification. Roger holds a BS degree in Aerospace Engineering from the University of Colorado and an MBA from the High Technology Program at Northeastern University.
Ted
G. Bernard
Senior Vice President, Corporate Development & Government Affairs
Ted brings significant consulting, planning, and communications experience to direct Influent's efforts in corporate development, marketing and government affairs. For almost 20 years, he has designed and executed marketing programs for several leading Fortune 500 companies, including American Express and GE Capital. His experience spans from direct marketing and customer loyalty programs to guiding business process improvements. In addition, he has been an Adjunct Professor of business and a featured speaker on developing business strategies, analyzing competitive environments, and ensuring quality processes. Ted earned a BA in Economics at Washington University and an MBA at the Kellogg School of Management, Northwestern University.
John
W. Gaines
Senior Vice President, Insurance Services
With more than 20 years of experience in teleservices operations and administration and ten years with Influent, John is uniquely qualified to manage all client insurance programs and client services support across the business. He holds a Fellow designation from the Society of Insurance Licensing Administrators and brings extensive regulatory compliance and process quality experience to Influent. He has designed and executed major telemarketing campaigns for over 25 insurance companies across many product lines including credit insurance, mortgage life, AD&D, disability, annuities, auto and homeowners and others. Previously, he held management positions with both Citibank Insurance and APAC Customer Services. John earned a Bachelor of Arts Degree in Political Science from the University of Maryland.
David A. Shapiro
Senior Vice President, Business Development
David is responsible for the Business Development team and ensures that new clients are brought on in a consultative fashion, with solutions that best meet the client’s business needs. He has thirty years of experience in the BPO industry and specific experience depth in the inbound sales and customer care space on a global basis. This global experience includes the Philippines, South Africa, China, Australia, the UK, as well as North America. He has led outsource business transformations to an offshore environment for global brands such Sony, ChevronTexaco, Capital One, Mitsubishi, Apple, Bank Of NY, Bristol Myers Squibb and numerous others. David earned a BA in Communications from Bethany College in West Virginia.
Jason
Lancaster
Vice President, North American Operations
Jason brings a uniquely qualified background in both account and center management to lead Influent's continual drive for operational excellence. He is responsible for the day to day operations of Influent's network of North American Contact Centers. Jason was previously Director of Client Services at Influent in which he successfully managed and expanded the Client Services department. Prior to joining Influent, Jason was the VP of Commercial Operations at CAI Teleservices, a Results network company, where he helped lead the company to a 9-fold increase in operational footprint and revenues. Jason attended Utah State University where he majored in Philosophy with a minor in Political Science.
April Rogers
General Manager, Influent Panama
April serves as General Manager of our 70,000 square foot customer contact center located in Colón, Panama. She brings to this position a wealth of experience in the call center industry, both on the supplier side and the client side, with a background in managing inbound customer service and outbound and sales programs. She has a proven record of success with Influent having previously served as Director of Client Services. April attended The University of Oklahoma where she majored in Business Administration.
